GENERAL TERMS AND CONDITIONS OF CONTRACT
This contractual document will govern the booking of vacation accommodation through the website https://www.sonsolesstays.com/, owned by SONSOLES RKT, S.L., under the trade name SONSOLES Stays, hereinafter referred to as the PROVIDER, whose contact details are also included in the Legal Notice on this website. It is the USER's responsibility to read it.
These Terms will remain published on the website, available to the USER for reference and storage as confirmation of the contract, and may be modified at any time by the PROVIDER.
The contracts will not be subject to any formalities except in cases expressly mentioned in the Civil and Commercial Codes and in this or other special laws.
Acceptance of this document implies that the USER:
Has read, understands, and comprehends what is stated herein.
Assumes the obligations set forth.
Has sufficient capacity to contract.
Is responsible for the accuracy of the personal data provided to SONSOLES RKT, S.L.
These conditions will remain valid indefinitely and will apply to all contracts made through the PROVIDER’s website.
The PROVIDER informs that the business is responsible for, and aware of, the current legislation in the countries to which it offers services and reserves the right to unilaterally modify the conditions without affecting the goods or promotions contracted prior to the modification.
Identity of the Contracting Parties
On one hand, the PROVIDER of the vacation accommodation booking service contracted by the USER is SONSOLES RKT, S.L., with registered office at C/ Bernardo Lopez Garcia 18, Bajo - Alicante - 03013 (Alicante), CIF B10910040, and customer/USER service telephone number 689 200 162.
On the other hand, the USER, who is fully responsible for use and custody, is also responsible for the accuracy of the personal data provided to SONSOLES RKT, S.L.
Purpose of the Contract
The purpose of this contract is to regulate the contractual relationship between the PROVIDER and the USER when the USER accepts, during the online contracting process, the rental of a property for vacation purposes.
The contractual relationship for accommodation booking involves the rental of the selected property for a limited time, in exchange for a specified price publicly displayed on the website.
Contracting Procedure
The USER must be of legal age to access the services or products offered by the PROVIDER. Therefore, the USER must freely and voluntarily provide the personal data required, which will be processed in accordance with Regulation (EU) 2016/679 of April 27 (GDPR), and Organic Law 3/2018 of December 5 (LOPDGDD), as detailed in the Legal Notice and Privacy Policy of this website.
It is noted that in compliance with Article 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), the contracting procedure will follow these steps:
General contracting clauses.
Activation of reservations.
Right of withdrawal (cancellations).
Claims and online dispute resolution.
Force majeure.
Competence.
General terms of the offer.
Price and validity of the offer.
Payment method, expenses, and discounts.
Purchase process.
Dissociation and suspension or termination of the contract.
Warranties and returns.
Applicable law and jurisdiction.
GENERAL CONTRACTING CLAUSES Making a reservation with the PROVIDER implies the USER's acceptance of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER unless expressly accepted in advance and in writing by the PROVIDER.
ACTIVATION OF RESERVATIONS, PAYMENT, AND SECURITY DEPOSIT The PROVIDER will inform the USER in advance about the procedure to follow to book the accommodation. The automatic availability and pricing system allows the USER to select the apartment or room of interest and immediately make the online payment of 100% of the price and the security deposit. Upon departure from the accommodation, following an inspection, the deposit will be returned within a maximum period of 10 days. If there are any damages to the accommodation, the corresponding amount will be deducted from the deposit.
The PROVIDER will not reserve the accommodation until payment has been confirmed. Once the payment is verified, the PROVIDER will contact the USER via email to confirm the reservation. This term applies only if availability has been confirmed.
Failure to Execute the Distance Contract If the contract cannot be executed because the accommodation is unavailable, the USER will be informed of the lack of availability and will be entitled to cancel the reservation and receive a full refund of the amount paid without any cost, and without any liability for damages attributable to the PROVIDER.
The PROVIDER will not assume any responsibility if the service activation is not carried out due to false, inaccurate, or incomplete data provided by the USER.
CANCELLATIONS
Non-refundable rates are not cancellable.
CLAIMS AND ONLINE DISPUTE RESOLUTION Any claim the USER considers appropriate will be addressed as soon as possible and may be made at the following contact addresses: SONSOLES RKT, S.L., C/ Bernardo Lopez Garcia 18, Bajo - Alicante - 03013 (Alicante)
Telephone: 676 892 817
E-mail: [email protected], [email protected]
If during the stay there is any malfunction in the facilities or electrical appliances, the USER must immediately notify the PROVIDER to resolve these issues as soon as possible.
In case of force majeure (such as water damage, fire, etc.), the PROVIDER will replace the reserved accommodation with another of similar characteristics. If no alternative accommodations are available, the PROVIDER will refund the amount corresponding to the unprovided service nights.
Online Dispute Resolution In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free platform for online dispute resolution between the USER and the PROVIDER, without the need to go to court, through the intervention of a third party called the Dispute Resolution Body, which acts as a neutral intermediary. The body will communicate with both parties to reach an agreement and may eventually suggest and/or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/
FORCE MAJEURE The parties will not be held liable for any failure due to force majeure. The fulfillment of the obligation will be delayed until the force majeure case ceases.
COMPETENCE The USER may not assign, transfer, or transmit the contracted rights, responsibilities, and obligations. If any provision of these conditions is considered null or unenforceable, the validity, legality, and enforceability of the remaining provisions will not be affected in any way. The USER declares to have read, understood, and accepted these General Terms in their entirety.
GENERAL TERMS OF THE OFFER
The details of each booking are provided to the USER in the respective description on the website.
No modification, alteration, or agreement contrary to the Commercial Proposal or the terms stipulated herein will have effect, except by express written agreement signed by SONSOLES RKT, S.L., in which case such specific agreements will prevail.
Given the continuous technical advancements and improvements in products, the PROVIDER reserves the right to modify the specifications regarding the information provided in its advertising, provided it does not affect the value of the services offered. These modifications will also be valid if, for any reason, the provision of the offered services is affected.
Check-in and Check-out
The guest will complete both the check-in and check-out independently, following the instructions provided in the house manual, which details where to find the keys upon arrival and where to leave them upon departure.
Check-In from 3:00 PM
Self Check-Out by 10:00 AM
Customer Responsibilities
If something breaks or is not working properly, please avoid trying to fix it. Just contact us; our team is available for your comfort, support, and safety.
Smoking is prohibited. Open flames and candles are not allowed.
During your stay, you must comply with and respect the building’s statutes and rules at all times. Peaceful coexistence with other residents of the community is essential.
Using common areas for personal purposes is not allowed. Do not leave luggage, trash, or personal items in these areas. Furthermore, playing, resting, or spending time in common areas is prohibited; they are intended exclusively for transit.
No parties or events are allowed. Unregistered guests are not permitted. You must not exceed the maximum occupancy of the property as stated in your reservation.
For stays longer than 28 nights, we will be happy to cover your water and Wi-Fi expenses. As for electricity, we cover it up to a limit of €90. We have set this limit to encourage responsible electricity consumption.
You will have two keys available for the apartment. Losing a key incurs an administrative cost of €40. (If applicable, losing the garage remote control incurs a cost of €80.)
Essential products like shampoo, conditioner, etc., must be used within the apartment. An additional fee will be charged if you decide to take these products with you.
Booking Conditions
When leaving the house, it is important to turn off the lights, air conditioning, and any electronic devices. Don’t forget to close the windows and lock the door every time you leave the property (and activate the alarm if applicable).
Open flames and candles are not allowed.
Guests are responsible for contacting the property owner if they have questions about the home’s appliances and devices (usage and maintenance). Electrical appliances and water systems can pose risks if neglected or used improperly. Negligent use of these devices or services could result in accidents that endanger your safety, the safety of your companions, or your belongings.
The guest is responsible for maintaining the facilities safely while occupying them (including stairs, balconies, or terraces). The host is not responsible for theft or damage during the stay. Guests are responsible for taking the necessary precautions to ensure their physical integrity, safety, and the safety of their belongings during the stay.
IMPORTANT: To comply with Royal Decree 933/2021 established by the Ministry of the Interior, each passenger must complete and sign the check-in form that we will provide via a link before the day of arrival. Failure to complete it on the day of arrival will incur a penalty of €100.
PRICE AND VALIDITY OF THE OFFER
The prices indicated for each booking include the Value Added Tax (VAT). These prices do not include tourist taxes, travel insurance, shipping costs, handling fees, or any other additional or ancillary services.
Prices are as published on the website and will be stated in the currency EURO. Prices may change daily until the reservation is made.
Every payment made will include the issuance of an invoice upon consent (art. 63.3 RD 1/2007) in the name of the USER or the business entity the USER provided at the time of placing the order. If you would like to receive an invoice, you must request it.
PAYMENT METHODS, CHARGES, AND DISCOUNTS
The PROVIDER is responsible for financial transactions and allows the following payment methods to process an order:
Bank card
Bank transfer
Security Measures
The website uses information security techniques generally accepted in the industry, such as SSL, data input on secure pages, firewalls, access control procedures, and cryptographic mechanisms, all with the purpose of preventing unauthorized access to the data. To achieve these purposes, the USER agrees that the PROVIDER may obtain data for the purpose of authenticating access control.
The PROVIDER commits to not allowing any transaction that is, or is considered, illegal by credit card companies or the acquiring bank, or any transaction that could or might damage the goodwill of the same or negatively influence them.
The following activities are prohibited under the programs of the credit card brands: the sale or offer of a product or service that does not comply with all applicable laws to the Buyer, Issuing Bank, Merchant, or Cardholder.
PURCHASE PROCESS
The website has a search system with different parameters to facilitate the selection of accommodation. Once selected, the system will redirect to the payment and booking page to complete the accommodation booking and payment.
Once the order has been processed, the system sends an email to the USER confirming the completion of the order.
DISSOCIATION AND SUSPENSION OR TERMINATION OF THE CONTRACT
If any of these terms and conditions are deemed illegal, null, or unenforceable for any reason, such condition will be considered separable and will not affect the validity and enforceability of any of the remaining conditions.
The PROVIDER may, without prior notice, suspend or terminate the USER's access to its services, in whole or in part, for any valid reason, including but not limited to, when the USER fails to comply with or follow any of the obligations set forth in this document or any applicable legal provision, license, regulation, directive, code of practice, or applicable usage policies.
When the PROVIDER exercises any of its rights or powers under this Clause, such exercise will not prejudice or affect the exercise of any other right, power, or remedy available to the PROVIDER.
WARRANTIES AND RETURNS
The warranty for the services offered will adhere to the following articles based on Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws:
Conformity of the services with the contract
Unless proven otherwise, it will be understood that the services conform to the contract as long as they meet all of the following requirements, unless due to the circumstances of the case, any of them do not apply:
a) They conform to the description provided by the provider.
b) They are suitable for the ordinary uses to which services of the same type are intended.
c) They present the quality and performance typical of a service of the same type that the customer can reasonably expect, given the nature of the service and, where appropriate, the descriptions made by the provider about the specific characteristics of the services.
d) The details, technical characteristics, and photographs of the properties provided by the property owners are descriptions for which the provider is not legally bound.
Any non-conformity that results from a service not provided or performed will be equivalent to a breach of the contract, as long as the responsibility lies with or is under the control of the provider. Conversely, when the service not provided or performed is due to the USER's negligence or misconduct, it will not be considered a fault of the provider and will be treated as conforming to the terms of the contract.
The USER must inform the provider of the non-conformity at the moment they become aware of it.
Responsibility of SONSOLES RKT, S.L.
The PROVIDER will be liable to the USER for any lack of conformity existing at the time of the delivery of the accommodation. The USER is entitled to request the repair of the service, its replacement, a price reduction, or termination of the contract.
Repair and Replacement of the Accommodation Service
If the accommodation service does not conform to the contract, the USER may choose to request the repair or replacement of the service, unless one of these options is impossible or disproportionate. From the moment the USER communicates the chosen option, both parties must comply. This decision by the USER does not preclude the provisions in cases where repair or replacement does not bring the service into conformity with the contract.
Any remedy that imposes costs on the provider that are unreasonable, compared to the alternative remedy, will be deemed disproportionate, considering the value the service would have had if there were no non-conformity, the significance of the non-conformity, and whether the alternative remedy could be carried out without major inconvenience to the USER.
Repairs and replacements will adhere to the following rules:
They will be free of charge for the USER, covering the necessary expenses incurred to rectify the non-conformity in the services provided.
They will be carried out within a reasonable time and without significant inconvenience to the USER, taking into account the nature of the services and their purpose for the USER.
If, after the repair and delivery of the property, it remains non-conforming to the contract, the USER may request its replacement, a price reduction, or the termination of the contract.
If replacement does not bring the property into conformity with the contract, the USER may request its repair, a price reduction, or the termination of the contract.
Deadlines
Unless proven otherwise, delivery is understood to have taken place on the day indicated in the reservation. The USER must inform the provider of the non-conformity at the moment they become aware of it. Unless proven otherwise, it will be understood that the USER's communication has occurred within the established timeframe.
APPLICABLE LAW AND JURISDICTION
These conditions will be governed by or interpreted in accordance with Spanish law for matters not expressly established herein. Sonsoles Stays and the USER agree to submit to the courts and tribunals of the USER's domicile any dispute that may arise from the provision of the products or services subject to these Conditions.
In the event that the USER resides outside of Spain, the PROVIDER and the USER expressly waive any other jurisdiction, submitting to the Dispute Resolution Body that will act as an intermediary between both parties in accordance with Art. 14.1 of Regulation (EU) 524/2013, without the need to resort to the courts of justice. For more information, please consult clause "4. CLAIMS AND ONLINE DISPUTE RESOLUTION" of these terms.
